FAQs

Shipping

    • Orders are currently processed within 2-5 business days (excluding weekends & holidays).
    • Processing times does not include shipping and delivery times. 
    • Processing times may take longer for custom or personalized items because of the nature of the product and the extra time that it takes to create.

  • Yes! Shipping cost is determined by dimension and weight determined by Canada Post.

    • 32lb / 118gsm Premium smooth, bright white paper
    • Acid free, FSC and SFI certified
    • Contains 10% of recycled content. This means you may see small fibers on some of the pages.

Planner Inserts

  • We offer A5, Half Letter, Mini HP, Personal, and Pocket.

    Please refer to the Size Guide for detailed informations.

    If you don't see your planner size, check out our resizing option available for printable inserts only.

    • 32lb / 118gsm Premium smooth, bright white paper
    • Acid free, FSC and SFI certified
    • Contains 10% of recycled content. This means you may see small fibers on some of the pages.

Printables

  • Yes, we do! If you see inserts that you would like to have modified, feel free to contact us. We would be happy to help create a custom-made insert just for you. If you are not sure which option to purchase, don't hesitate to send us an email at info@rosiepapeterie.com so we can help you choosing the right one for you. Click here to know more about our customizations options or to purchase a custom bundle.

    Please note that the insert creation and ownership of any and all insert designed by RosiePapeterie is our sole property. If you ask us to create a design for you, the cost includes the labor and skill to produce the insert, not the ownership and rights to said artwork. We reserve the right to sell the designs created in the future.

  • No. You are not allowed to change / add / edit the file. If you would like any customizations, feel free to purchase acustom order.

  • Yes! By purchasing a custom insert, you can have any change made to suit your needs. Make sure to link the URL of the existing product when you are about to order so I can know which insert you want me to modify for you.

  • You will receive a zip file. Unzips it and there will have few PDF files in it.

  • After purchasing your insert, you will be directed to a download page. Here, you can download all the files associated with your order. You will also receive another email to download your files.

  • The products purchased are for personal use only. You are not allowed to edit, distribute or resell any of these products in any form.

Printing

  • Our writing lines and bullet points are designed to be a light gray. 

    Please check your printer settings to adjust the brightness and darkness of your prints and ensure there are no problems with the toner or ink cartridges.

    If you are not sure how to do that, please contact the manufacturer of your printer. You also have to keep in mind that unfortunately, some monochrome printers may not be able to produce gray prints.

    For further assistance, please feel free to contact us any time at info@rosiepapeterie.com

  • Yes, you can. You will receive two different files one is for pre-cut paper size printing and one is for Letter paper.

  • If you have any trouble printing your insert, please read our printing instructions. If you still have trouble printing after reading this, feel free to email your questions any time at info@rosiepapeterie.com